Shipping + Return/Exchange Policy
Please allow 1-3 business days for us to process and ship out your order. We are a small business and cannot always guarantee order fulfillment on the day an order is placed. We also cannot guarantee exact delivery dates on expedited shipping. We ship via USPS, UPS, and Fedex -- if you have any questions on expedited shipping while an order is in transit, please contact the appropriate carrier and have your tracking number available.
Your satisfaction is paramount. COUCOU will exchange or refund full-priced goods received back to us within 14 days of order date. All goods must be returned unworn and in perfect condition.
Clients are responsible for return shipping charges. If there was a mistake on the part of COUCOU or in the case a full-priced item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges.
Returns are processed within 10 business days of receipt. All refunds will be given in the same method as original payment.
Please note that we do not accept liability for shipping loss or damage of returned goods. COUCOU will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
RETURNS ON SALE ITEMS
Sales items are FINAL SALE
FINAL SALE ITEMS
The following items are FINAL SALE:
Body Care Items
COUCOU does not hold items for exchange.
ORDER CHANGES AND CANCELLATION
COUCOU is not able to alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee.
SALE PRICE ADJUSTMENT POLICY
COUCOU offers a sale price adjustment on items purchased up to 3 days prior to the commencement date of a sale. Adjustments must be claimed within 5 days of sale start date. Sale price adjustments will be credited to your COUCOU account in the form of a store credit.
Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.
RETURNS ON ORIGINAL ARTWORK/HOME OBJECTS
Original artwork/home objects must be received, in perfect condition, back to COUCOU within 20 days of order date. All returns of original artwork/home objects will incur a 15% restocking fee. Delivery and return shipping costs are nonrefundable. Please follow return instructions above.